Received an email of getting my punishment lifted , but still cant log in , please help , i don't want to miss out on 3x event to buy coins

I am a new player just started out & joined a family that helped me out ?? is that why they think i was cheating ?? because they gave me guns / money ?? ..i dont understand why i am banned with no proof of anything ?? .. you guys can give me a computer check or whatever but i promise you this...

this makes no sense,

Banned for 9999 Days for Anti CHEAT>>?? , i never cheated , i just started playing , & got help from the family i joined .. i do not understand??. my ID 518115