Problem description:
I lived in China for many years and regularly made payments in the game using my Chinese bank account. However, this month I came to Turkey, and when I tried to make a payment, the Chinese bank declined the transaction.
Last friday, when x2 Grand coin events start I spent 4x times 200 grand coins used by my friend credit card (VAKIFBANK). He clearly know everything. I was told that there were no issues and that no refund or chargeback request had been initiated through the bank.
After that, I spent the entire day in the game on Saturday, Sunday and Monday. I had purchased participated in events and opened cases using the GC . Everything was continuing smoothly without any issues.
However, on Monday night, going into early Tuesday morning, I suddenly experienced a connection problem while I was in the game. When I restarted the game, I saw a message on the screen stating that my account had been blocked, and it showed “System” as the admin. I later learned that the reason was a refund.
The next day, I immediately contacted my friend who owns the card and explained the situation. After speaking with his bank, he informed me that the transaction had been automatically processed by the bank due to a security-related reason. He clearly stated that this action was not initiated by him.
However, my account has been blocked because of this situation. I would like to clearly state that there was no personal misuse or rule violation on my part. I can no longer access the game. The in-game screenshot is attached as shown.
I lived in China for many years and regularly made payments in the game using my Chinese bank account. However, this month I came to Turkey, and when I tried to make a payment, the Chinese bank declined the transaction.
Last friday, when x2 Grand coin events start I spent 4x times 200 grand coins used by my friend credit card (VAKIFBANK). He clearly know everything. I was told that there were no issues and that no refund or chargeback request had been initiated through the bank.
After that, I spent the entire day in the game on Saturday, Sunday and Monday. I had purchased participated in events and opened cases using the GC . Everything was continuing smoothly without any issues.
However, on Monday night, going into early Tuesday morning, I suddenly experienced a connection problem while I was in the game. When I restarted the game, I saw a message on the screen stating that my account had been blocked, and it showed “System” as the admin. I later learned that the reason was a refund.
The next day, I immediately contacted my friend who owns the card and explained the situation. After speaking with his bank, he informed me that the transaction had been automatically processed by the bank due to a security-related reason. He clearly stated that this action was not initiated by him.
However, my account has been blocked because of this situation. I would like to clearly state that there was no personal misuse or rule violation on my part. I can no longer access the game. The in-game screenshot is attached as shown.
