i was suppoded to be unban and nobody didnt unbanned me yet Help me Please and thank you

Hi I just recently got banned for GR 1.8. I did not know about this rule as I am a new player and I love playing this server and don't want my journey to end so soon. So please can I ask for a second chance or a money wipe as I had no intentions to do this act on purpose and I will be careful in...