Dear Jonny Odds, I hope you're doing well. I'm writing to follow up on the status of my account investigation. It's been a few days since I received your response stating that the account was "banned for investigation," and I fully understand that these processes may take some time...

Dear Jonny Odds, Warm greetings, My name is motasem GH, and my player ID is 470901. I would like to clarify that I have been banned by mistake while playing poker. I lost a round, but I still had a remaining balance, and I did not commit any violation. It seems there was a technical issue in...

Dear Jonny Odds, Warm greetings, My name is motasem GH, and my player ID is 470901. I would like to clarify that I have been banned by mistake while playing poker. I lost a round, but I still had a remaining balance, and I did not commit any violation. It seems there was a technical issue in...