Dear Grand RP Support Team,
This is as Answer with attached receipts to Thread, please kindly review it as requiested.
I hereby formally request a refund of my payment in the amount of approximately €440–450, which was processed via Revolut.
The payment was made for in-game services and/or virtual content on your server. Shortly after the payment, my account was banned for alleged cheating. In my view, this ban was issued unjustly. Despite my repeated willingness to undergo a full PC check or system analysis to clarify the situation, I was not given the opportunity to do so.
As a result of the ban, I no longer have access to the purchased content and am therefore unable to use the paid services. The contractual basis for the use of the purchased content is no longer fulfilled.
For this reason, I kindly request a refund of the amount paid.
If the refund request is denied, I ask for a written confirmation of the rejection so that I may provide it to my payment service provider in connection with my inquiry.
If you do not treat me with goodwill from this point forward, I will request a chargeback through my bank due to non-fulfillment of services.
I kindly request a written response within 14 days.
reply wasnt possible in last post so here are the recipst
This is as Answer with attached receipts to Thread, please kindly review it as requiested.
I hereby formally request a refund of my payment in the amount of approximately €440–450, which was processed via Revolut.
The payment was made for in-game services and/or virtual content on your server. Shortly after the payment, my account was banned for alleged cheating. In my view, this ban was issued unjustly. Despite my repeated willingness to undergo a full PC check or system analysis to clarify the situation, I was not given the opportunity to do so.
As a result of the ban, I no longer have access to the purchased content and am therefore unable to use the paid services. The contractual basis for the use of the purchased content is no longer fulfilled.
For this reason, I kindly request a refund of the amount paid.
If the refund request is denied, I ask for a written confirmation of the rejection so that I may provide it to my payment service provider in connection with my inquiry.
If you do not treat me with goodwill from this point forward, I will request a chargeback through my bank due to non-fulfillment of services.
I kindly request a written response within 14 days.
reply wasnt possible in last post so here are the recipst
