- Joined
- Mar 26, 2023
- Messages
- 7
Dear Support Team,
I hope this message finds you well.
I am writing to formally request a review of the permanent ban (GR1.1) imposed on my main account (ID: 98236). The ban was applied on 31 December 2024, shortly after I transitioned from using my laptop to a newly built custom PC. I believe this change in device may have unintentionally triggered your system and led to a misunderstanding.
I would also like to sincerely apologize for the delay in raising this request. Due to professional commitments and personal circumstances, including my marriage, I was unable to submit an appeal earlier.
In my previous support request, I understand that I was asked to provide SOCs; however, I am not familiar with this requirement and may not have submitted the correct information. Instead, I shared all the relevant details available to me, including my MAC address, network information, associated social ID (11Aragon11), and registered email address ([email protected]).
Additionally, I have noticed that my secondary account (ID: 128188) has been blocked under the reason of “Ban Evading.” I respectfully believe this action may be connected to the same issue and kindly request that it be reviewed as well.
I sincerely request your assistance in investigating this matter. If deemed appropriate, I would be grateful if access to at least one of my accounts could be restored. I am fully willing to comply with any necessary conditions, including the forfeiture of in-game assets or balances, if required.
Please let me know if any further information or documentation is needed from my side to facilitate your review.
Thank you for your time, understanding, and consideration. I look forward to your response.
I hope this message finds you well.
I am writing to formally request a review of the permanent ban (GR1.1) imposed on my main account (ID: 98236). The ban was applied on 31 December 2024, shortly after I transitioned from using my laptop to a newly built custom PC. I believe this change in device may have unintentionally triggered your system and led to a misunderstanding.
I would also like to sincerely apologize for the delay in raising this request. Due to professional commitments and personal circumstances, including my marriage, I was unable to submit an appeal earlier.
In my previous support request, I understand that I was asked to provide SOCs; however, I am not familiar with this requirement and may not have submitted the correct information. Instead, I shared all the relevant details available to me, including my MAC address, network information, associated social ID (11Aragon11), and registered email address ([email protected]).
Additionally, I have noticed that my secondary account (ID: 128188) has been blocked under the reason of “Ban Evading.” I respectfully believe this action may be connected to the same issue and kindly request that it be reviewed as well.
I sincerely request your assistance in investigating this matter. If deemed appropriate, I would be grateful if access to at least one of my accounts could be restored. I am fully willing to comply with any necessary conditions, including the forfeiture of in-game assets or balances, if required.
Please let me know if any further information or documentation is needed from my side to facilitate your review.
Thank you for your time, understanding, and consideration. I look forward to your response.
