- Joined
- Jul 7, 2025
- Messages
- 34
Hello,
I would like to clarify the situation again. I have already submitted reports in the Technical Forum, Admin Complaint Forum, and Player Complaint Forum, but unfortunately the issue is still not resolved. If there is any other correct section or procedure for this case, please let me know.
This does not appear to be a hacking case.
I did not sell, trade, or transfer any items.
My account was banned under GR 5.3. After around 13–15 days, when the ban ended and I tried to log in, it initially showed “password incorrect”. I then reset my password and logged in successfully.
Immediately after logging in, I noticed that all my items were missing, including:
Non-tradeable items
Battle Pass vehicles and clothing
GC cars
Expensive clothes
These items cannot be sold or transferred, so this cannot be explained as normal player trading.
I have opened multiple reports (5+ times) and followed all troubleshooting steps provided, but the issue remains unresolved.
I am attaching:
Ban proof - f75cef6d d718 4446 a927 a6e185c938e1 hosted at ImgBB
POV / video proof from the login after unban, clearly showing the items are already missing
POV -
From my side, there was no selling, no hacking activity, and no rule evasion. I kindly request that you check my account logs and explain what action or system event caused these non-tradeable items to be removed.
I am not asking for assumptions — only for a clear, log-based explanation of where these items went.
Thank you for your time. I am ready to cooperate and provide any additional information if needed.
Best regards,
Pain Karmaa
I would like to clarify the situation again. I have already submitted reports in the Technical Forum, Admin Complaint Forum, and Player Complaint Forum, but unfortunately the issue is still not resolved. If there is any other correct section or procedure for this case, please let me know.
This does not appear to be a hacking case.
I did not sell, trade, or transfer any items.
My account was banned under GR 5.3. After around 13–15 days, when the ban ended and I tried to log in, it initially showed “password incorrect”. I then reset my password and logged in successfully.
Immediately after logging in, I noticed that all my items were missing, including:
Non-tradeable items
Battle Pass vehicles and clothing
GC cars
Expensive clothes
These items cannot be sold or transferred, so this cannot be explained as normal player trading.
I have opened multiple reports (5+ times) and followed all troubleshooting steps provided, but the issue remains unresolved.
I am attaching:
Ban proof - f75cef6d d718 4446 a927 a6e185c938e1 hosted at ImgBB
POV / video proof from the login after unban, clearly showing the items are already missing
POV -
From my side, there was no selling, no hacking activity, and no rule evasion. I kindly request that you check my account logs and explain what action or system event caused these non-tradeable items to be removed.
I am not asking for assumptions — only for a clear, log-based explanation of where these items went.
Thank you for your time. I am ready to cooperate and provide any additional information if needed.
Best regards,
Pain Karmaa
