- Joined
- Mar 23, 2026
- Messages
- 23
To the Administration, Development Team, and Ownership of Grand RP,
I am writing this to address the recent ban of my account, and I am doing so as a final attempt to resolve this issue internally. I have been a dedicated member of your community, investing a significant amount of my personal time and real money into the server. When the ban was issued, I believed it was simply a misunderstanding that could be cleared up through the proper channels. I submitted an appeal in good faith, fully expecting to cooperate with your staff and figure out what went wrong.
Instead of a fair review, I experienced a moderation process that felt entirely dismissive, heavily biased, and completely lacking in transparency. There was no real dialogue or attempt to look at the context of the situation. I was denied basic due process, and it genuinely feels like the decision was made before anyone even read my side of the story. I am deeply frustrated by the lack of professionalism shown by the team.
Let me be clear that this is no longer just about being upset over a video game. Because my account is tied to real-money digital purchases, permanently revoking my access without concrete evidence or a transparent review crosses the line from a simple moderation dispute into a serious issue regarding consumer rights. You are operating a business, and as a paying user, I have a reasonable expectation that my account will not be terminated arbitrarily.
Because of how poorly this has been handled so far, I want to inform you that I am currently preserving all evidence related to my account. I have archived all relevant screenshots, game logs, my complete purchase history, transaction receipts, and all communications I have had with your staff. I am fully prepared to escalate this situation if I am forced to. If a proper resolution is not reached, I will pursue formal avenues, which may include filing official consumer protection complaints, initiating payment dispute reviews with my financial institutions, and invoking the arbitration procedures outlined in your own Terms of Service or other lawful dispute-resolution channels available to me.
I do not want to go down that route, as it takes time and energy that neither of us should have to spend on this. All I am asking for is a genuine, unbiased review of my ban by a senior administrator, transparency regarding the evidence used against me, and some basic accountability for how my appeal was handled. I am more than willing to have a rational conversation to clear this up.
I hope this matter can still be resolved professionally before further escalation becomes necessary.
I am writing this to address the recent ban of my account, and I am doing so as a final attempt to resolve this issue internally. I have been a dedicated member of your community, investing a significant amount of my personal time and real money into the server. When the ban was issued, I believed it was simply a misunderstanding that could be cleared up through the proper channels. I submitted an appeal in good faith, fully expecting to cooperate with your staff and figure out what went wrong.
Instead of a fair review, I experienced a moderation process that felt entirely dismissive, heavily biased, and completely lacking in transparency. There was no real dialogue or attempt to look at the context of the situation. I was denied basic due process, and it genuinely feels like the decision was made before anyone even read my side of the story. I am deeply frustrated by the lack of professionalism shown by the team.
Let me be clear that this is no longer just about being upset over a video game. Because my account is tied to real-money digital purchases, permanently revoking my access without concrete evidence or a transparent review crosses the line from a simple moderation dispute into a serious issue regarding consumer rights. You are operating a business, and as a paying user, I have a reasonable expectation that my account will not be terminated arbitrarily.
Because of how poorly this has been handled so far, I want to inform you that I am currently preserving all evidence related to my account. I have archived all relevant screenshots, game logs, my complete purchase history, transaction receipts, and all communications I have had with your staff. I am fully prepared to escalate this situation if I am forced to. If a proper resolution is not reached, I will pursue formal avenues, which may include filing official consumer protection complaints, initiating payment dispute reviews with my financial institutions, and invoking the arbitration procedures outlined in your own Terms of Service or other lawful dispute-resolution channels available to me.
I do not want to go down that route, as it takes time and energy that neither of us should have to spend on this. All I am asking for is a genuine, unbiased review of my ban by a senior administrator, transparency regarding the evidence used against me, and some basic accountability for how my appeal was handled. I am more than willing to have a rational conversation to clear this up.
I hope this matter can still be resolved professionally before further escalation becomes necessary.
