- Joined
- Mar 5, 2024
- Messages
- 10
I got a daily battle pass task, where I had to win in poker in the casino, but when I went there, poker didn't even work. This is not my fault, but I still have a task that cannot be completed. If the poker is broken, why should I have been required to complete this task ?
When I reported the problem in a ticket, I found no real response, just a reply for waiting . I asked how long it would take to resolve the issue, but no one gave a clear answer. Instead of fixing it or changing my task, I was just asked to reroll it myself, which costs 100k. Why should I make my hard earned money on this, as it's not my fault because of the server problem
When I tried to get a proper explanation, I was muted with Tony Gold for spam. But I didn't spam, I just asked for a right solution. It is disappointing that when a player makes a small mistake, they are immediately punished, but when there is mistake from server end so they didnt respond properly, no help is offered. Instead of helping to players. I don't have time to sit all day, waiting for poker to work again
I had played for more than a year and i did't make any complaint forum before, but this situation is very disappointing. I hope someone really understands my situation and gives a proper resolution instead of ignoring the problem or dismissing the players.
Looking forward to a correct response
When I reported the problem in a ticket, I found no real response, just a reply for waiting . I asked how long it would take to resolve the issue, but no one gave a clear answer. Instead of fixing it or changing my task, I was just asked to reroll it myself, which costs 100k. Why should I make my hard earned money on this, as it's not my fault because of the server problem
When I tried to get a proper explanation, I was muted with Tony Gold for spam. But I didn't spam, I just asked for a right solution. It is disappointing that when a player makes a small mistake, they are immediately punished, but when there is mistake from server end so they didnt respond properly, no help is offered. Instead of helping to players. I don't have time to sit all day, waiting for poker to work again
I had played for more than a year and i did't make any complaint forum before, but this situation is very disappointing. I hope someone really understands my situation and gives a proper resolution instead of ignoring the problem or dismissing the players.
Looking forward to a correct response
